🔄 Hassle-Free Returns! 7-Day Easy Return Policy | Quick Refunds | 100% Customer Satisfaction
Return Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- Return request initiated within 7 days of delivery
- Product must be unused, unwashed, and undamaged
- All original tags, labels, and packaging must be intact
- Product must be in its original condition
- Must include the original invoice/bill
- Product should be free from stains, odors, or signs of wear
- Items purchased during clearance sales may not be eligible
⚠️ Important: We recommend recording an unboxing video when you receive your order. This helps in quick resolution of any damage or wrong product claims.
Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded due to hygiene and customization reasons:
🚫 Strictly Non-Returnable Items:
- Innerwear, underwear, lingerie (hygiene reasons)
- Customized/Personalized products (printed with your name, photo, etc.)
- Products with custom designs approved by customer
- Clearance/Sale items marked as "Final Sale" or "No Return"
- Gift cards and promotional vouchers
- Products damaged due to customer misuse
- Products without original packaging and tags
- Items returned after 7 days of delivery
Valid Reasons for Return
You may return products for the following reasons:
| Return Reason |
Return Window |
Refund Type |
Return Shipping |
| Wrong Product Received |
7 Days |
Full Refund / Replacement |
Free (We Pay) |
| Damaged/Defective Product |
7 Days |
Full Refund / Replacement |
Free (We Pay) |
| Missing Items |
48 Hours |
Refund for missing item |
N/A |
| Size Mismatch |
7 Days |
Replacement Only |
Customer Pays |
| Color/Design Not As Expected |
7 Days |
Refund (Minus ₹79) |
Customer Pays |
| Changed My Mind |
7 Days |
Refund (Minus ₹99) |
Customer Pays |
📝 Note: For size-related returns, we offer one free size exchange. Contact us within 7 days to avail this option.
How to Return a Product
Follow these simple steps to return your product:
1
Initiate Return
Go to My Orders or email us at mail@hmmfashion.com within 7 days of delivery with your order ID and return reason.
2
Get Approval
Our team reviews your request within 24-48 hours. You'll receive a return authorization and pickup/drop instructions.
3
Pack the Product
Pack the item securely with original packaging, tags, and invoice. Take photos for your records.
4
Ship/Handover
For free returns, we arrange pickup. For paid returns, ship to our warehouse address provided.
5
Quality Check
Once received, we inspect the product (2-3 business days). You'll be notified of approval or rejection.
6
Refund/Replace
Refund initiated within 7-10 business days after approval. Replacement shipped within 3-5 business days.
📦 Return Address:
Hmm Fashion Returns Department
haldoni Mode
Greater Noida ,Up 201306
Phone: 7065320006
Refund Methods & Timelines
Refunds are processed based on your original payment method:
| Payment Method |
Refund Method |
Processing Time |
| UPI (GPay, PhonePe, Paytm) |
UPI Transfer |
3-5 Business Days |
| Credit/Debit Card |
Card Reversal |
7-10 Business Days |
| Net Banking |
Bank Transfer |
5-7 Business Days |
| Cash on Delivery |
Bank Transfer / Wallet |
5-7 Business Days |
| Hmm Fashion Wallet |
Wallet Credit (Instant) |
24 Hours |
| Store Credit |
Wallet/Points |
Instant |
💡 Pro Tip: Opt for Hmm Fashion Wallet refund to get your money back fastest! Wallet refunds are processed within 24 hours and can be used for future purchases.
📋 Required for Bank Transfer Refund:
- Account Holder Name (must match order billing name)
- Bank Account Number
- IFSC Code
- Bank Name & Branch
Replacement Policy
In addition to returns, we offer product replacements under these conditions:
- Free Replacement: For wrong, damaged, or defective products
- Size Exchange: One free size exchange per order (customer pays return shipping)
- Replacement Timeline: New product shipped within 3-5 business days after receiving return
- Out of Stock: If replacement item is out of stock, full refund will be processed
- Multiple Replacements: Only one replacement allowed per order item
Order Cancellation Policy
| Cancellation Stage |
Cancellation Possible? |
Refund Amount |
| Within 1 Hour of Order |
✅ Yes |
100% Refund |
| Before Processing (1-24 hrs) |
✅ Yes |
100% Refund (Minus ₹29 if paid online) |
| After Processing (24-48 hrs) |
⚠️ Maybe |
Contact support (₹49 cancellation fee if approved) |
| After Shipment |
❌ No |
Cannot cancel. Initiate return after delivery. |
| Customized Orders |
❌ No |
Cannot cancel once production begins |
⚠️ Note: Cancellation requests must be sent to
mail@hmmfashion.com with your Order ID. Verbal or social media cancellation requests are not accepted.
How to Check Refund Status
Track your refund status through:
- My Orders: Visit your account dashboard
- Email Updates: Regular status notifications to your registered email
- SMS Alerts: Refund status updates via SMS
- Customer Support: Contact us at mail@hmmfashion.com
If refund is not received within the specified timeline, contact your bank/payment provider first, then reach out to us.
Important Terms & Conditions
- Return requests must be initiated within 7 calendar days from the date of delivery.
- Products must be returned in their original packaging with all accessories.
- Products showing signs of use, washing, or damage will not be accepted.
- We reserve the right to reject returns that do not meet our policy criteria.
- Return shipping charges for non-quality issues are borne by the customer.
- For COD orders, bank account details must be provided for refund processing.
- Refund amount will be credited only after successful quality inspection.
- Multiple returns from the same account may be flagged and reviewed.
- Gift returns can only be refunded to the original purchaser.
- Products on sale/discount of 50% or more are considered final sale (no returns).
Dispute Resolution
In case of any dispute regarding returns or refunds:
- Step 1: Contact our support team with complete details and evidence (photos/videos)
- Step 2: Our team will investigate and respond within 72 hours
- Step 3: If unresolved, the matter is escalated to senior management
- Step 4: Final resolution will be provided within 7 business days
We value customer satisfaction and strive to resolve all issues fairly and promptly.