1 Acceptance of Terms
Welcome to Hmm Fashion ("Company," "we," "our," "us"). By accessing or using our website hmmfashion.com (the "Site"), mobile application, or any related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms").
If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. These Terms apply to all visitors, users, customers, and others who access or use the Service.
✅ By creating an account or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2 Definitions
"Account" means the user account created on our website to access the Services.
"User," "You," "Your" refers to the individual using our website and services.
"Content" includes text, images, graphics, designs, logos, videos, and all other materials on the website.
"Products" means all goods, merchandise, and items available for sale on Hmm Fashion.
"Order" means a request placed by you to purchase products from our website.
3 Account Registration
To access certain features of our Services, you may need to create an account. When creating an account, you agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and promptly update your account information to keep it accurate.
- Protect your password and account credentials. You are responsible for all activities under your account.
- Notify us immediately of any unauthorized use of your account at mail@hmmfashion.com.
- Not create more than one personal account without our permission.
- Not use another person's account without permission.
⚠️ Important: You must be at least 13 years of age to create an account. If you are under 18, you may use our services only with involvement of a parent or guardian.
4 Product Information & Pricing
We strive to display accurate product information, including:
- Product Descriptions: We attempt to be as accurate as possible. However, we do not warrant that product descriptions are error-free.
- Product Images: Actual product colors may vary slightly due to screen settings and photography limitations.
- Pricing: All prices are in Indian Rupees (₹) and are subject to change without notice.
- Discounts & Offers: Promotional offers are valid for limited periods and subject to specific terms.
📌 Price Match Policy: We do not offer price matching with other retailers. Prices may differ between our website and other platforms.
We reserve the right to:
- Modify or discontinue any product without prior notice.
- Limit quantities of any products or services.
- Correct any errors, inaccuracies, or omissions at any time.
- Cancel orders where pricing or product information is incorrect.
5 Orders & Payments
Order Process:
- All orders are subject to acceptance and availability.
- An order confirmation via email/SMS does not guarantee order acceptance.
- We reserve the right to cancel or limit quantities at our sole discretion.
Payment Methods:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- Net Banking
- Cash on Delivery (where available)
- Hmm Fashion Wallet
Payment Terms:
- Full payment must be received before order processing (except COD orders).
- All payments are processed through secure, PCI-DSS compliant gateways.
- We do not store your complete card details.
- In case of payment failure, amount will be refunded within 7-10 business days.
💳 Secure Payments: Your payment information is encrypted and processed securely. We never share your financial details with third parties.
6 Shipping & Delivery
Please refer to our detailed Shipping Policy for complete information. Key points include:
- Processing Time: Orders are processed within 24-48 hours.
- Delivery Time: Standard delivery takes 5-10 business days depending on location.
- Shipping Charges: Free shipping on orders above ₹999. Nominal charges apply for orders below.
- Tracking: Tracking information is provided via email/SMS once the order ships.
- Delivery Areas: We deliver across India. International shipping is not currently available.
7 Returns, Refunds & Cancellations
Please refer to our Return & Refund Policy for complete details. Key terms:
- Return Window: 7 days from delivery for eligible items.
- Condition: Products must be unused, unwashed, with original tags and packaging.
- Non-Returnable: Customized/personalized products, innerwear, and items on clearance.
- Refund Processing: Refunds processed within 7-10 business days after return approval.
- Cancellation: Orders can be cancelled before shipment. Once shipped, cancellation is not possible.
8 Intellectual Property Rights
All content on this website, including but not limited to:
- Logo, brand name "Hmm Fashion"
- Product designs, graphics, and artwork
- Photographs and images
- Text content, product descriptions
- Website design and layout
- Software code and functionality
is the exclusive property of Hmm Fashion and protected by Indian copyright, trademark, and intellectual property laws.
⚠️ Prohibited: You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content without our express written permission.
9 User Conduct & Responsibilities
By using our Services, you agree NOT to:
- Violate any applicable laws or regulations.
- Submit false, misleading, or fraudulent information.
- Interfere with or disrupt the website's functionality or security.
- Use any automated means (bots, scrapers) to access or collect data.
- Upload malicious code, viruses, or harmful content.
- Infringe upon our intellectual property or third-party rights.
- Harass, abuse, or harm other users or our staff.
- Post or share inappropriate, offensive, or illegal content.
- Resell products purchased from us without authorization.
- Use the website for any unauthorized commercial purposes.
We reserve the right to terminate accounts that violate these terms.
10 Limitation of Liability
To the fullest extent permitted by applicable law:
- Hmm Fashion shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
- Our total liability for any claim arising from use of our services is limited to the amount you paid for the product/service in question.
- We are not responsible for delays or failures due to circumstances beyond our control (force majeure).
- We do not guarantee uninterrupted, secure, or error-free operation of our website.
📝 Note: Some jurisdictions do not allow limitations on implied warranties or liability for certain damages. In such cases, our liability is limited to the maximum extent permitted by law.
11 Indemnification
You agree to indemnify, defend, and hold harmless Hmm Fashion, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
- Your violation of these Terms and Conditions.
- Your use of the Services.
- Your violation of any third-party rights, including intellectual property rights.
- Any fraudulent or illegal activity conducted through your account.
12 Termination
We reserve the right to:
- Suspend or terminate your account at any time, with or without cause, with or without notice.
- Remove or refuse to post any content you submit.
- Cancel orders at our sole discretion.
Upon termination:
- Your right to use the Services will immediately cease.
- Any pending orders may be cancelled and refunded.
- Provisions that by their nature should survive termination will remain in effect.
13 Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City], India.
Dispute Resolution Process:
- Step 1: Contact our customer support at mail@hmmfashion.com. We aim to resolve most issues within 72 hours.
- Step 2: If unresolved, the dispute will be escalated to senior management.
- Step 3: As a last resort, disputes may be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
14 Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. For material changes, we will notify users via:
- Email notification (to registered users).
- Prominent notice on our website.
- In-app notification (if applicable).
Your continued use of the Services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.